DELIVERY

Delivery and returns

Expedition

The items will be delivered to the address indicated by the customer on the order form. The delivery time indicated at the time of registration of the order is just indicative and should not be considered as a guarantee. Consequently, the reasonable delay in the delivery of the goods does not provide to the customer the right to: claim damages and interests, nor the cancellation of the order. 
The transport’s risk is entirely the responsibility of the customer. In the event that the goods are missing or damaged during transport, the customer must express all the necessary claims on the order form upon receipt of the goods concerned. These reservations, however, must be confirmed in writing within five (5) days of delivery, by registered mail with proof of signature.

Shipment processing time

All orders are processed within one to four (1-4) business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. 
Shipping costs:
$6.50 Flat Shipping Rate to anywhere in the continental U.S. and Puerto Rico

FREE Shipping on all orders over $60 
Estimated delivery time: 5-10 business days 
Delivery delays can occasionally occur.

For shipment rates within USA please contact us at: ccastro@cutformen.com

For shipment rates within Mexico, please contact us at: arc@cutformen.com

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Cut for Men is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Cut for Men is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

For hygiene reasons, and to guarantee that you will always receive a brand new, unused product, underwear and accessories will not be refunded or exchanged. If you feel that you did not receive what you expected and want to return an item, please contact us via email at ccastro@cutformen.com   so we can process your claim.

For other items, you have thirty (30) calendar days to return an item from the date you received it. Of course, if there is a manufacturing defect with your garment, you are welcome to return the item(s) back to us for a full refund, however, please consider that:

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Your item must be in the original packaging.

  • Your item needs to have the receipt or proof of purchase.

  • If a gift was included, it must be returned as well

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies. You will be responsible for returning shipping costs. Shipping costs are non­refundable.

 

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